Claim report

Report claims to the relevant department or your insurer as soon as possible.

Accident insurance

If you have suffered an accident, please inform your line manager and HR Services Switzerland.

During office hours

  • Phone: +41 (0)61 324 44 44 

How to report an accident?

Step 1: Please read the information on the Intranet Site of Novartis (please contact HR Services for the link)

Step 2: Accidents that occurred at work must be reported to the company (please contact HR Services for the HIN link)

Step 3: Claims for occupational or non-occupational treatment costs: accident registration SUVA

Step 4: In a non UVG-accident related case, SUVA will very likely refuse. In this case, Your Health Insurance will then need notification of the refusal, and then you will perhaps receive benefits according to your health insurance supplementary insurance.

If Swica insured:


Health insurance (treatment costs)

If you have any questions, please contact your health insurance directly.

Contact for Novartis associates insured with SWICA

Telmed/Santé24 Hotline 044 404 86 06Phone Leistungscenter Novartis: +41 (0)61 270 67 67

iPhone App Swica 

Other insurance

Please contact the claims hotline of your insurance directly